[00:00.536]Hello, Anna's just arrived at her desk to start the day at Tip Top Trading.
[00:05.587]Paul is walking towards her, eating a biscuit, he looks a bit bothered.
[00:11.270]Anna?
[00:12.702]Yes, Paul.
[00:13.646]Come and have a biscuit in my office.
[00:21.068]Now Anna, about Mr Lime.
[00:23.824]I didn't say yes.
[00:25.334]Pardon? Yes to what?
[00:27.384]Oh, nothing.
[00:28.581]You sent him an email yesterday and copied me in.
[00:31.815]Yes.
[00:32.798]Your email reads, boxes ok. pls c-d-u cfirm wnt 300 ta.
[00:43.295]Yes, please could you confirm you want 300.
[00:47.358]Right. Now that's not really the best way of writing an email to a client, is it?
[00:53.589]Oh.
[00:54.356]Please could you re-send your message to Mr Lime, using actual words that make sense.
[01:01.188]Okay.
[01:02.433]Thank you.

Hello, Anna's just arrived at her desk to start the day at Tip Top Trading.
Paul is walking towards her, eating a biscuit, he looks a bit bothered.
Anna?
Yes, Paul.
Come and have a biscuit in my office.
Now Anna, about Mr Lime.
I didn't say yes.
Pardon? Yes to what?
Oh, nothing.
You sent him an email yesterday and copied me in.
Yes.
Your email reads, boxes ok. pls c-d-u cfirm wnt 300 ta.
Yes, please could you confirm you want 300.
Right. Now that's not really the best way of writing an email to a client, is it?
Oh.
Please could you re-send your message to Mr Lime, using actual words that make sense.
Okay.
Thank you.