[00:00.805]Morning Anna.
[00:02.776]Hello.
[00:04.089]Let me guess, Paul just spoke to you about your email?
[00:07.630]How do you know?
[00:09.096]You copied me in remember,
[00:10.591]I just read it, or tried to.
[00:12.770]But what's the problem?
[00:15.190]Other people write like that.
[00:17.398]No, maybe some people write text messages like that in an SMS message on their phones,
[00:24.392]but that is completely the wrong style for an email to a client.
[00:28.599]Okay Anna, let's stop listening to Tom, he's a waste of space.
[00:33.069]These are the kinds of phrases you need in a business-related email.
[00:38.496]Dear Mr Lime, I hope you're well.
[00:41.920]I'm writing regarding.
[00:45.662]Please could you confirm?
[00:48.102]Yours sincerely, or Best wishes.
[00:52.100]Thank you, I'll rewrite my message.
[00:56.478]There, I'd better get it checked before I send.
[01:00.460]Denise?
[01:01.944]Yes, the other problem with Stephanie is that her legs are just too long.
[01:09.139]Oh, she's on the phone.
[01:11.029]Yes, like trees.
[01:13.729]I'll have to ask Tom.
[01:15.051]Tom?
[01:16.130]Mm?
[01:17.208]Could you read this through before I send it?
[01:19.499]Hang on, Anna.
[01:21.385]Just let me just finish this sentence. It's really important.
[01:25.392]Right, I'm ready.
[01:27.192]Let's have a look.
[01:27.968]Okay.

Morning Anna.
Hello.
Let me guess, Paul just spoke to you about your email?
How do you know?
You copied me in remember,
I just read it, or tried to.
But what's the problem?
Other people write like that.
No, maybe some people write text messages like that in an SMS message on their phones,
but that is completely the wrong style for an email to a client.
Okay Anna, let's stop listening to Tom, he's a waste of space.
These are the kinds of phrases you need in a business-related email.
Dear Mr Lime, I hope you're well.
I'm writing regarding.
Please could you confirm?
Yours sincerely, or Best wishes.
Thank you, I'll rewrite my message.
There, I'd better get it checked before I send.
Denise?
Yes, the other problem with Stephanie is that her legs are just too long.
Oh, she's on the phone.
Yes, like trees.
I'll have to ask Tom.
Tom?
Mm?
Could you read this through before I send it?
Hang on, Anna.
Just let me just finish this sentence. It's really important.
Right, I'm ready.
Let's have a look.
Okay.